Acceptable Use

Shipping

Once your order is shipped, you'll receive a tracking link. Please note that you might receive different parts of your order separately since some items may be shipped from different warehouses based on stock availability, resulting in varying delivery times.

Import fees may apply to your order, depending on your shipping location and the regulations of your country. Unfortunately, we cannot provide a definitive answer regarding potential import fees if your order is fulfilled outside your country.

If you have any uncertainties or questions, please don't hesitate to get in touch with us. We aim to respond within 24 hours,

Returns

All purchases are considered final. Refunds or returns are not available once the item has progressed beyond the printing stage, typically within 48 hours of placing the order. If you encounter any problems with your order, please contact us promptly. In case of a purchasing error, such as selecting the wrong color or size, please reach out as soon as possible. We can modify your order and address any issues stemming from the purchase.

Refunds or reshipments will only be provided for errors on our part, such as shipping the incorrect color, delivering the wrong size, or if the product arrives damaged.

My package is lost or stolen

Please review your shipping confirmation to verify the accuracy of the provided address.

Unfortunately, we are not responsible for lost or stolen items. Once orders leave our location the package is in the care of the postal handler. The customer is required to submit a claim directly with the courier and follow their guidelines. USPS recommends waiting 15 days before assuming a package is lost/stolen. After 15 days, please call the customer service team of USPS or applicable shipping company.

Sometimes, USPS will mark packages as delivered days before actual delivery - I have no idea why. If you believe your package has been stolen, please submit a report to the police.

USPS customer service: Contact your local post office. Click on the link below enter your zip code, select the post office that delivers to your home, and call the local number provided on USPS site.